Client Success Associate | Klaseko
Eden Holdings
- Makati, Philippines191 Salcedo, Legazpi Village, Makati, 1229 Kalakhang Maynila, PhilippinesMakatiKalakhang MaynilaPhilippinesPhilippines
- ₱15,000.00 - ₱18,000.00 / monthPHP150001800015000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-05-12T16:00:00+00:00Job closed.
Job Description
- Manage client onboarding process to Klaseko’s platform
- Provide excellent client experience through phone, email, and in person presentations
- Establish relationships within the client’s organization to track satisfaction levels
- Build and maintain relationship with clients and key personnel within customer companies
- Provide subject matter expertise regarding Klaseko’s product and service offerings
- Work across Klaseko's organization to resolve any client issues in a timely manner
- Escalate and resolve areas of concern as raised by clients
- Alert the sales team to opportunities for futher sales within key clients
- Liaise or work with internal departments to ensure client needs are fulffied effectively
- Participate in Startup Events, EdTech Meetups, and Forums
- Assist team and management as needed
Minimum Qualifications
- Good client facing communication to manage project stakeholders (experience in customer service is a plus)
- Good time management and organizational skills
- Must be able to demonstrate aptitude for problem-solving and critical thinking
- Ability to work independently or as part of a team in a fast-paced environment
- Hardworking with a strong work ethic
- Strong interpersonal skills and ability to build rapport with customers
- Ability to do field work
Required Skills
- Business Correspondence
- Organizing and Planning
- Relationship Management
- Customer Service
- Time Management
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 191 Salcedo, Legazpi Village, Makati, 1229 Kalakhang Maynila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Eden Holdings
Eden Holdings invests in promising early stage tech startups in Southeast Asia. It has investments in various spaces like E-Commerce, FinTech, Digital Marketing, Online Marketplaces, B2B Solutions, etc.