Customer Service Representative (International Account)

ECX Direct (Business Solutions)

  • Parañaque, Philippines
    G/F PAMCOR compound, Brgy.St.Nino, Paranaque, Pascor Drive , Parañaque, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 5 Sep
Recruiter was hiring a month ago

Customer Service Representative (International Account)

ECX Direct (Business Solutions)

Job Description

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Fluent in English

Perks and Benefits

  • Flexitime Flexitime
  • Paid Holidays Paid Holidays
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Sales and Marketing Knowledge
  • Problem Sensitivity
  • Customer Service
  • Reading Comprehension
  • Critical Thinking
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Pascor Dr, Metro Manila, Philippines
Logistics / Procurement
6 openings

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About ECX Direct (Business Solutions)

ECX Direct, Inc., a leading provider of business back room services, is founded on three things: people, technology, and transformational growth. We are a modern-day outsourcer that is progressive and flexible, and quick to respond to our clients’ unique and changing needs. We aim to free companies from business tasks which are not their core competencies and take up too much of their time and energy. This way, we are able to pave a smoother path for them moving forward and achieving their business goals. Reinvent your company with ECX and outsource complex and time-consuming business processes in order to focus on more meaningful innovation. With our help, you’ll be able to free up much of your valuable time and resources, and concentrate more on managing your firm in today’s incredibly competitive industry. We abide by a one-of-a-kind approach that focuses on growth, serving as a solid bridge between people and technology, and delivering unmatched expertise in today’s digital age of customer service. It is our goal to not only support the business of our clients, but to boost growth, spark innovation, drive revenue, and enhance customer service through proper training and guidance.
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