Credit and Collection Manager  

Job Summary

The C&C Manager is responsible for designing and executing collection policies and driving its implementation in the accounts receivable functions. The C&C Manager is also responsible for leading, mentoring and measuring the performance of a team of C&C Officers and Associates to ensure customers pay on time, resolve issues with past due payments and achieve collection targets while maintaining good relationships with customers.

Duties & Responsibilities:

• Ensuring the accurate and timely collections to improve cash flow and reduce receivables.
• Implementing collection policies and procedures to increase successful collection of outstanding debts and makes recommendations on opportunities for improvement
• Setting payment collection goals and targets for the department by creating and implementing strategies to improve collection of outstanding credit
• Achieving company collection objectives by successfully leading, managing, coaching, and monitoring the performance of each team member
• Preparing weekly feedback reports on payment collections and analyze data pertaining to the department and share with management as needed
• Reviewing accounts receivable records and identifying discrepancies in billing or collections activities
• Overseeing investigation of credit risk in customers and advises on course of action for credit applications
• Monitoring and negotiating collection of overdue accounts
• Working with legal counsel to collect on delinquent accounts

• Bachelor's degree in Finance, Accounting, or related field
• 1-3 years experience as Credit and Collections Manager
• Experience with accounting software such as Quickbooks and NetSuite
• Proficient in Microsoft Office and Google Suite apps
• Strong interpersonal skills, negotiating skills and relationship-building
• Strong ethics and high level of personal and professional integrity