IT Specialist - Helpdesk
Vantage Financial Corporation (formerly E-Business Services Inc.)
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with on boarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Maintain inventory of all equipment, software and software licenses
- Install, test and configure new workstations, peripheral equipment and software
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Minimum Qualifications
- Graduate of Information Technology, Computer Science and equivalent
- Minimum of 1 year relevant experience
- Background in Service Desk or Helpdesk Management an advantage
- Good communication and problem-solving skills
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Life Insurance
- Medical / Health Insurance
- Performance Bonus
Preferred Courses
- Information Technology
- Computer Science
- Computer Engineering
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Pasig, Metro Manila, Philippines
About Vantage Financial Corporation (formerly E-Business Services Inc.)
eBusiness Services, Inc. is a financial services company with Western Union Money Transfer as its core undertaking. Aside from money transfer services, eBiz also offers ticketing services, eLoad, Bayad Center bills payment services.
eBiz is a member of Vantage Equities Inc. Group, presently operates in 150+ branches located in major cities and hubs throughout the country. The company-owned branches are complemented by a network of sub-agents that effectively enables eBiz to extend its geographic reach to over 1,400+ locations nationwide. eBiz agent partners include some of the biggest commercial banks, supermarket chains and pawnshops in the country.
We are an expanding, dynamic and highly established financial services company with international tie-ups and branches nationwide. We offer an above-average industry compensation package, continuous training and career growth opportunities to successful candidates.