Vantage Financial Corporation (formerly E-Business Services Inc.)
Vantage Financial Corporation (formerly E-Business Services Inc.)

Front Line Associate (Teller) | South Luzon  

Vantage Financial Corporation (formerly E-Business Services Inc.)

  • Pasig, Philippines
    Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-01T16:15:52.092731+00:00
Job closed.

Job Description

Sales

  • Conduct selling activities (e.g., client calls / visits, etc.) to increase branch transaction volume and profitability
  • Promote the “one-stop-shop” store set-up of eBiz and cross sell Western Union and other eBiz products and services either face-to-face or via telephone selling
  • Coordinate with Marketing on product launches and branch / local store marketing promotions

Customer-Service

  • Handle over-the-counter (OTC) transactions (of products and services offered by eBiz) according to prescribed policies, guidelines, processes and service level agreements (SLA)
  • Provide a delightful customer service experience based on company service strategy, values and principles
  • Respond to customer inquiries, complaints and issues in a friendly, accurate and timely manner
  • Ensure confidentiality of customer information and transactions

Branch Operations

  • Comply with escalation procedures for transactions that are beyond ser authority limit
  • Conduct beginning and end-of-day (EOD) branch protocols / activities based on prescribed policies and procedures (e.g., branch / vault opening, cash count, post review, filing, etc.)
  • Prepare and submit accurate and timely branch reports based on prescribed timelines (e.g., EOD Reports, Daily Cash Position Reports,etc.)
  • As co-custodian, ensure confidentiality of vault combination and site of branch keys for security purposes
  • Ensure that cash in vault limit is complied with at all times
  • Reconcile and/or report transaction errors, discrepancies and variances immediately to the proper channels (person or group) based on policies and procedures regularly
  • Monitor inventory and availability of branch / numbered forms; request as necessary
  • Keep self abreast and updated with the new operations, policies and procedures, and other regulations that affect processing of branch transactions
  • Ensure that customer and branch data / information are updated
  • Branch look and feel
  • Ensure that branch signage , marketing, collaterals ad merchandising materials (e.g., posters, announcements , flyers, etc.) are visible to customers and put-up in appropriate and designated areas in the branch
  • Oversee maintenance of the branch, ensuring its cleanliness and completeness of supplies
  • Ensure that all branch equipment (e.g., CCTV Camera, computers, printers, scanners, money counter, etc.); furniture and fixtures (e.g., tables, chairs, counters, fire extinguishers, etc.); and security and safety tools are in place and in good working condition. Report to the concerned group if maintenance and repair are needed.

Administrative role

  • Responsible for informing / updating fellow FLA or Ambassador on the agenda / agreed items discussed during area meetings

Minimum Qualifications

  • Graduate of any 4-year course;
  • Fresh graduates are welcome to apply;
  • One to two years experience in the service / banking industry as Teller, Customer Sales is an advantage;
  • Above average verbal communication, interpersonal and persuasuve skills;
  • Keen to details;
  • With basic selling skills and customer orientation.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
General Services
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Pasig, Metro Manila, Philippines
Industry
Financial Services
Vacancy
100 openings
Website
http://www.ebiz.ph

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About Vantage Financial Corporation (formerly E-Business Services Inc.)

eBusiness Services, Inc. is a financial services company with Western Union Money Transfer as its core undertaking. Aside from money transfer services, eBiz also offers ticketing services, eLoad, Bayad Center bills payment services.

eBiz is a member of Vantage Equities Inc. Group, presently operates in 150+ branches located in major cities and hubs throughout the country. The company-owned branches are complemented by a network of sub-agents that effectively enables eBiz to extend its geographic reach to over 1,400+ locations nationwide. eBiz agent partners include some of the biggest commercial banks, supermarket chains and pawnshops in the country.

We are an expanding, dynamic and highly established financial services company with international tie-ups and branches nationwide. We offer an above-average industry compensation package, continuous training and career growth opportunities to successful candidates.

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