Customer Operations Executive

eatigo

  • Makati, Philippines
    Paseo De Roxas, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 3 Nov
Recruiter was hiring a day ago

Customer Operations Executive

eatigo

Job Description

Responsibilities

  • Document user support processes and FAQs, and work on continuous process improvement
  • Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails
  • Work closely with the Operations team to manage user expectations
  • Generate and analyze user experience reports for service monitoring and improvement
  • Share your insights on the user experience report with the team
  • Contribute to the support team in terms of voucher fulfilment and coordinate with different parties in the fulfilment process – voucher purchase, etc.

Minimum Qualifications

Ideal Candidates:

  • Candidates with at least 1 year of experience in a similar role will be highly preferred
  • Excellent Communication Skills
  • Ability to listen and empathize with the situation
  • Good command of spoken and written English
  • Resourceful and capable of learning fast and independently
  • Open to flexible working arrangements (e.g. Friday to Tuesday)
  • Open to weekends/ holiday shift

Perks and Benefits

  • Flexitime Flexitime
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Performance Bonus Performance Bonus

Preferred Courses

  • Business Administration
  • Communication Arts and BS Business Management

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Paseo De Roxas, Makati, Metro Manila, Philippines
Industry
E-Commerce
Vacancy
1 opening
Website
https://ph.eatigo.com/home/ph/en/manila/

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About eatigo

TripAdvisor-backed eatigo, Southeast Asia’s leading restaurant reservation app, is now officially available for diners in Metro Manila. Eatigo, which raised $15.5 million in funding to date, aims to connect empty tables with empty stomachs and offers discounts that go as high as 50% throughout the day in its partner restaurants. Eatigo allows diners to make fuss-free reservations at more than 2,000 restaurants across Hong Kong, Singapore, Thailand, Malaysia, India and the Philippines. As part of its expansion strategy, Eatigo aims to leverage the growing eating out trend dictated by the “on the go” lifestyle of most Filipinos. In a recent study from research group Nielsen, there has been a 13% decline in monthly grocery spending from 2012 to 2014 and a commensurately sharp increase of 11% in diners who want to eat out in the span of just one year. Eatigo’s entry to the Philippines complements this trend by boosting the dine out generation with great choices, pleasant dining experience and bills that do not break the bank. Having seated more than 5 million diners in the region, Eatigo addresses an issue all food establishments face - the challenge of empty seats during their off-peak hours. By utilizing yield management via time-based discounting, Eatigo is able to help restaurants shift demand and shape traffic in a way that maximizes their capacity and increases their profitability. This has attracted hundreds of restaurants to partner with Eatigo Philippines within its first month of operations in the country - from your favorite hole in the wall joints like Sweet Ecstasy to big brands like CIBO and Ramen Nagi to premium establishments like Heat at EDSA Shangri-la Hotel Manila and Food Exchange at Novotel Araneta Center Cubao. Diners, on the other hand, will enjoy a fuss-free reservation process and discounts that go as high as 50% at selected times of the day with Eatigo partner restaurants. The process is seamless and does not require any form of pre-payment, vouchers, coupons, or subscriptions. “I am glad that we have finally launched in the Philippines and I am proud to note that Metro Manila had one of the strongest launches in Eatigo’s history, being on track to seat well over 100,000 diners in our first month. After just one week, Eatigo has become the number 1 ranked app in the food and drink category in the Philippines for both the App Store and Play Store,” explained Michael Cluzel, co-founder and Chief Executive Officer of Eatigo.
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