Customer Service Representative | WFH | Dayshift
Eastvantage Business Solutions Inc.
- Makati, Philippines3rd Ave, Post Proper Northside, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Responsibilities:
- Answering consumer’s concerns via phone, email and chat regarding the products and service questions;
- Suggesting information about other products and services;
- Tier 1 & 2 customer support;
- Maintains customer records by updating account information. Overall knowledge base and data management.
- Resolves product or service problems by clarifying the customer's complaint;
- Inquiring on the cause of the problem;
- Selecting and explaining the best solution to solve the problem if possible;
- Expediting correction or adjustment; following up to ensure resolution;
Minimum Qualifications
Qualifications:
- At least 2 years of customer service and technical support experience
- Has a background in sales, particularly in selling home appliances
- Familiar with Philippine Standards on Warranties
- Has an average Tagalog/English communication skills – Bisaya is a plus
- Open for a Dayshift schedule and on weekend shifting schedule.
- Can start as soon as possible
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 3rd Ave, Post Proper Northside
About Eastvantage Business Solutions Inc.
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.
Share the passion
Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home.
We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being.
Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.
Why join us?
Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.
Benefits
We offer challenging roles in a fast-growing international team
Work-life balance environment
We have a no-nonsense culture and direct interaction with our clients
Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center
What are we good at? Work hard and play hard!
We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.
To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy