Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

Cloud Application Support | BGC  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    3rd Ave, Post Proper Northside, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 2 years ago

2022-08-04T16:00:00+00:00
Job closed.

Job Description

Key Initiatives:

  • To collaboratively integrate the product into the company system for use by existing/new clients through an initial 3-6 months onboarding/training with the Consulting Services teams.
  • Conduct coordinated support to debug the product through investigation, trace running and in-depth analysis.
  • Become the product's Global Support SME’s, taking ownership of the product going forward.
  • Constantly willing to expand your knowledge of their complex product suite and the clients’ businesses to ensure that clients get the optimal configuration & workflow.

Responsibilities:

  • To be able to provide independent support/debugging by replicating system issues identified through crash logs, tracing files and investigating .exe plans to discover bugs and system errors.
  • Conduct program code analysis of problems/questions qualified by Business Consultants, minimizing code change through solutions and identifying quality code fixes.
  • Performing configuration changes and tailored custom solutions for existing and new clients.
  • Continuously collaborate and maintain relationships with a multitude of stakeholders from Europe, North America & APAC.
  • Work with business consultants and other developers to analyze and solve customers' issues

Minimum Qualifications

  • 3-5 yrs + experience in an Application/Production Support role, supporting both Cloud /web based & desktop solutions.
  • Microsoft Azure experience (supporting/configuring)
  • Experience supporting JavaScript *frameworks and web APIs (*Angular, TypeScript etc)
  • Experience in supporting C# .NET systems (includes tracing & debugging C# code).
  • SQL (T-SQL (SQL server / PL/SQL -Oracle) experience eg to root cause error logs etc.
  • Proven tracing and debugging skills (having used common debugging tools)
  • Solid analytical & problem-solving skills with solution focused results
  • Proven ability to take full ownership for assigned tasks ensuring all measures are taken to deliver superior results
  • Able to develop and foster great relationships with a variety of stakeholders eg internal, external including corporate client base.

Desired

  • Microsoft Power BI &/or similar reporting tools
  • Financial Services experience &/or a willingness to learn the financial domain ie corporate actions, wealth management & financial market instruments in order to better service the client base.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
0
Office Address
24th Floor Fort Legend Tower, 3rd Avenue, cor 31st Street, Taguig, 1634 Metro Manila
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless. Share the passion Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home. We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being. Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity. Why join us? Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators. Benefits We offer challenging roles in a fast-growing international team Work-life balance environment We have a no-nonsense culture and direct interaction with our clients Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center What are we good at? Work hard and play hard! We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family. To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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