Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

Bahasa Customer Service | PH Based  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 2 years ago

2022-07-08T16:00:00+00:00
Job closed.

Job Description

  • Provide excellent support to customers.
  • Handle users and customer’s suggestions, enquiries, requests and complaints.
  • Take ownership and have a proactive approach to resolve cases and complaints.
  • Provide users and customers’ feedback, working closely with the Product, Engineering and Operation teams to ensure continuous improvement in product development and user journey.
  • Guide users and customers in navigating the client's website application, and making them comfortable using features like FAQs and Help Centre.
  • Provide support to our partner(s) in a timely and most helpful manner
  • Collaborate with the Global and In-house service team on special projects or initiatives.
  • Support the team with ad-hoc tasks: training and coaching new hires, reporting etc.

Work Set-up:

  • On-site
  • Full-time and permanent

Minimum Qualifications

  • Minimum 1 – 3 year experience in customer service. Experience in Fintech, Finance or E-commerce industry is a plus.
  • Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.
  • Fluent in both English and Bahasa languages.
  • Self-motivated, attention to detail, independent and fast learner; embrace changes with a positive attitude.
  • Possess good teamwork and interpersonal skills; Great with problem-solving and analytical skills.
  • Understanding of Cryptocurrency and its mechanics is a plus.
  • Must be based in the Philippines

Due to high volume of applicants, only qualified candidates will be contacted. We sincerely thank everyone who submitted their application and rest assured that we will keep every profile in our active pooling for other opportunities.

CTVD

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless. Share the passion Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home. We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being. Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity. Why join us? Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators. Benefits We offer challenging roles in a fast-growing international team Work-life balance environment We have a no-nonsense culture and direct interaction with our clients Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center What are we good at? Work hard and play hard! We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family. To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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