Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

Bahasa Customer Service | PH Based  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 8 Jul

Recruiter was hiring a day ago


Job Description

  • Provide excellent support to customers.
  • Handle users and customer’s suggestions, enquiries, requests and complaints.
  • Take ownership and have a proactive approach to resolve cases and complaints.
  • Provide users and customers’ feedback, working closely with the Product, Engineering and Operation teams to ensure continuous improvement in product development and user journey.
  • Guide users and customers in navigating the client's website application, and making them comfortable using features like FAQs and Help Centre.
  • Provide support to our partner(s) in a timely and most helpful manner
  • Collaborate with the Global and In-house service team on special projects or initiatives.
  • Support the team with ad-hoc tasks: training and coaching new hires, reporting etc.

Work Set-up:

  • On-site
  • Full-time and permanent

Minimum Qualifications

  • Minimum 1 – 3 year experience in customer service. Experience in Fintech, Finance or E-commerce industry is a plus.
  • Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.
  • Fluent in both English and Bahasa languages.
  • Self-motivated, attention to detail, independent and fast learner; embrace changes with a positive attitude.
  • Possess good teamwork and interpersonal skills; Great with problem-solving and analytical skills.
  • Understanding of Cryptocurrency and its mechanics is a plus.
  • Must be based in the Philippines

Due to high volume of applicants, only qualified candidates will be contacted. We sincerely thank everyone who submitted their application and rest assured that we will keep every profile in our active pooling for other opportunities.


Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
1 opening

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About Eastvantage Business Solutions Inc.

We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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