Eastvantage Business Solutions Inc.

Technical Support Representative | Talisay City, Cebu  

Eastvantage Business Solutions Inc.

  • Talisay, Philippines
    Talisay, Central Visayas, Philippines
    Talisay
    Central Visayas
    Philippines
    Philippines
  • Full timeFULL_TIME

Recruiter was hiring 14 minutes ago

2021-12-12T16:00:00+00:00
Job closed.

Job Description

Job Description:

  • Provide consultative support and solutions for all clients; answer questions via phone and support ticketing center, resolve tier 1 IT problems and offer general assistance for the operations.
  • Making inbound and outbound calls in a professional and polite manner while improving customer relations.
  • Receive ongoing training to maintain knowledge and relevancy within the industry and company services.
  • Partner effectively to provide quality support, while always upholding company values.
  • Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution.

Minimum Qualifications

Minimum Qualifications:

  • At least 2 years’ experience in a BPO call center setting.
  • Customer service experience handling UK account
  • Customer orientation and ability to adapt/respond to different personalities.
  • Desire to anticipate customer needs paired with the drive to provide a consultative solution.
  • Prolific communication skills, both written and verbal.
  • Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic environment.
  • Basic IT troubleshooting experience would be beneficial.
  • Willing to work on a night shift schedule.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Talisay, Central Visayas, Philippines
Vacancy
1 opening
Website
https://eastvantage.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Eastvantage Business Solutions Inc.

We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Eastvantage Business Solutions Inc.https://rec-data.kalibrr.com/logos/LTMDKHD2VTN7QG2G8974WN9JRYA9UWZ7CM923PVZ-5bee7678.jpgWe are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

People also applied to

  1. Home