Eastvantage Business Solutions Inc.

IT Support Technician | Talisay City, Cebu  

Eastvantage Business Solutions Inc.

  • Cebu City, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 5 Nov

Recruiter was hiring 3 hours ago

Job Description

  • Delivery of quality proactive managed services across CloudTech24’s client base
  • Responding to, handling alerts, incidents, and escalated problems on the variety of platforms and supported networks from logon to the resolution
  • Network Operations Centre - Monitoring
  • Backup monitoring and management
  • Endpoint management, optimization, and managed AV
  • Windows, Mac, Linux, and 3rd Party Patch management
  • Management of risk and downtime during maintenance windows
  • Proactive monitoring and management of ticket platform
  • Assessment of events to reduce incidents and false alerts
  • IT Administrative tasks responsible for the client onboarding process or changes to the services provided
  • Automation, streamlining, and development of the monitoring platform and solution.
  • Completion of daily workflows and checklists.

Minimum Qualifications

  • Cloud platforms – Microsoft 365, Google Workspace, Microsoft Azure
  • Proven experience in system and platform monitoring using RMM and Professional Monitoring toolsets
  • Solid previous experience in supporting or managing Microsoft networks and associated technologies.
  • Backup, business continuity, and disaster recovery solutions – Kaseya Spanning, Acronis, Axcient
  • Basic knowledge of Apple Mac operating system as well as iPhone / iPad
  • Device troubleshooting including other mobile vendors (HTC, Google, Samsung, etc.)
  • Excellent understanding of Microsoft Server and Desktop operating systems
  • Process-focused
  • Excellent and friendly attitude when dealing with customers on the phone, as well as the ability to explain potentially complicated issues in a way customers can understand.
  • Experience troubleshooting using monitoring metrics
  • Experience in problem management
  • Able to prioritize under pressure and work to deadlines
  • Excellent writing skills. Most of your work will be written and customer-facing (emails, documentation etc.)
  • Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required.

Desired Experience

  • Ideally have 5+ years of previous experience in a similar role
  • Microsoft
  • Google
  • Kaseya

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Vacancy
6 openings
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Eastvantage Business Solutions Inc.https://rec-data.kalibrr.com/logos/LTMDKHD2VTN7QG2G8974WN9JRYA9UWZ7CM923PVZ-5bee7678.jpgWe are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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