Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

Billing Operations Specialist | Customer Service | BGC, Taguig City  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-08-24T16:00:00+00:00
Job closed.

Job Description

Position requirements:

  • Strong analytical and problem-solving skills, the ability to determine how to resolve an issue based on a complex set of variables
  • Experience in CSR and billing operation.
  • Self-motivated, with high learning aptitude, resourceful and demonstrates initiative
  • Excellent organizational, time management and multitasking skills.
  • Attention to detail, accuracy and strong data entry skills essential
  • Ability to work autonomously and in a continually evolving team environment
  • A genuine desire to own a problem, completely through to its resolution
  • Demonstrate a positive attitude and a instill integrity in the team through words and actions whilst maintaining leading by example.

Apply online here

Minimum Qualifications

JOB01139

About the role:

  • Monitor billing board and either respond to customer billing enquiry or escalate to billing team.
  • Log all customer interaction into the ITSM.
  • Use ITSM, phone, billing and provisioning application to access data and answer customer billing enquiries within service level targets.
  • Respond to requests for service and product information, billing enquiries via phone and electronically
  • Advise callers on current status or follow up actions as appropriate.
  • Liaising with other internal areas to provide answers for customers.
  • You will be expected to keep billing board tickets at the minimum level.
  • You will be expected to clear billing platform error bucket including usage and charge error buckets across all business units.
  • Familiar with Selcomm billing platform is desirable.
  • You will be expected to start billing cycle on time, QA billing cycle and issue customer invoices and close billing cycle on time.
  • You will be expected to work in conjunction with the provisioning team and the sales channel to achieve the desired business and client objectives.
  • Through reporting ensure that all aspects of the client order are billed and that charges are reconciled back to a cost, be it network or internal.
  • Facilitate an open and proactive approach to supporting sales teams, service delivery and project managers.
  • Professional conduct and behavior in all dealings with customers, suppliers, colleagues and company personnel

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless. Share the passion Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home. We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being. Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity. Why join us? Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators. Benefits We offer challenging roles in a fast-growing international team Work-life balance environment We have a no-nonsense culture and direct interaction with our clients Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center What are we good at? Work hard and play hard! We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family. To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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