Assistant Operations Manager
Eastvantage Business Solutions Inc.
- Taguig, Philippines24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Handle financial concerns; oversee paypal refunds
- Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
- Main point of contact for system enhancements and testings
- Manage workloads to ensure even distribution of responsibilities and provide development opportunities.
- Ensure proper execution of processes by team, quality review check on outgoing work within immediate team to ensure quality, accuracy, and consistency.
- Prepare and analyze reports/information and formulate conclusions and action plans
- Address escalations and resolve customer contact requests to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues.
- Interpret day-to-day business objectives and prepare/execute operational practices/work programs.
- Review and improve current processes and procedures to provide excellent customer experience
- Coordinate with other departments to ensure service delivery
Minimum Qualifications
- At least 5 years of experience in BPO industry
- Must have experience in Ecommerce account management
- Must be knowledgeable in Zendesk and Comm100
- Must have a least 3 years of supervisory experience or 1 year experience in Assistant Manager or Deputy Manager role
- Business level fluency in both written and spoken English
- Must have experience handling client escalations, resolving customer issues from order processing, payment, shipping to product concerns.
- Must have strong comprehension and problem solving skills
- Strong experience interacting directly with internal and external clients
- Can understand technical concepts
- Previous billing experience is an advantage.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
About Eastvantage Business Solutions Inc.
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.
Share the passion
Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home.
We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being.
Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.
Why join us?
Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.
Benefits
We offer challenging roles in a fast-growing international team
Work-life balance environment
We have a no-nonsense culture and direct interaction with our clients
Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center
What are we good at? Work hard and play hard!
We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.
To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy