Japanese Bilingual Learning Specialist | BGC

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full time
Posted a month ago and deadline of application is on 28 Aug
Recruiter was hiring a day ago

Japanese Bilingual Learning Specialist | BGC

Eastvantage Business Solutions Inc.

Job Description

  • Engage learners through motivational techniques
  • Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
  • Develop positive relations while managing your groups of learners
  • Monitor learner engagement to help optimize their learning and achieve study goals
  • Develop and maintain expertise around the company's products/services
  • Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure
  • Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)
  • Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolution
  • Collaboration with product team to share and escalate improvement requests
  • Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any “red flags” to be addressed, or success stories
  • Conduct all interactions in a manner that presents the company in a positive light
  • Actively participating in job-related trainings
  • Assist in the translation of program documents in different languages as required

Minimum Qualifications

  • 2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
  • Fluent in English and Japanese
  • Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
  • Strong organizational skills with demonstrated administrative professionalism and responsiveness
  • Strong computer skills
  • Excellent Management of Excel, Word Power Point and Outlook
  • Must have excellent soft skills and “can-do” attitude
  • Warmth and positivity
  • Passionate about helping people
  • Respectful, good mannered and tactful
  • A good listener with the ability to remain calm under pressure
  • Must be able to handle complaints and difficult situations
  • Availability and Flexibility
  • Responsible and Accountable
  • Adaptable to a changing (growing) environment

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy