Provisioning Coordinator
Eastvantage Business Solutions Inc.
- Taguig, Philippines24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2020-11-26T16:00:00+00:00Job closed.
Job Description
About the account:
Founded in 2002, our client is an Australian-owned information technology and communications service provider that offers systems integration, technology sourcing, business systems architecture, telecommunications, and information communications technology (ICT) consulting services. Our client builds and manages communication, application and infrastructure solutions for medium-sized businesses, large multinationals and government organisations. More than 2,000 clients rely on our client as a strategic partner, including many of Australia’s largest banking, education, government, health, insurance, construction, utilities, manufacturing and retail organisations.
About the role:
The Provisioning Coordinator is responsible for coordinating the delivery of Telco products and services,
general administration and customer service to enable great customer experience.
- Order submission of Carrier Order in a timely manner (relevant training will be provided)
- Proactively manage order provisioning, ensuring that we are effectively using our resources to deliver the service within SLA and/or as per customer expectations
- Proactively communicate with the customer to ensure that they are kept up to date at every order milestone and effectively manage any delays
- Accurately Enter and Maintain orders in our systems to ensure accurate reporting
- Ensure that the services are being ordered at the expected rates and immediately flag any discrepancies
- You will be expected to work in conjunction with the other back-office teams and the sales channel to achieve the desired business and client objectives.
- Facilitate an open and proactive approach to supporting teams, service delivery, and project managers with the technical aspect of provisioning and providing feedback where appropriate for the betterment of the business.
- Continually review the existing processes to automate them where possible and look for creating efficiencies in the business.
- Manage Customer experience to ensure that we are meeting our KPI target of over 7+
Minimum Qualifications
Position requirements:
- Experience in provisioning Telco products (Desirable)
- Proven strong knowledge of working on Data, Voice and Internet products (Desirable)
- Strong communication skills, with the ability to handle escalations effectively
- Strong analytical and problem-solving skills, the ability to determine how to resolve an issue based on a complex set of variables
- Self-motivated, with high learning aptitude, resourceful and demonstrates initiative
- Excellent organizational, time management and multitasking skills.
- Attention to detail, accuracy and strong data entry skills essential
- Ability to work autonomously and in a continually evolving team environment
- A genuine desire to own a problem, completely through to its resolution
- Ability to seek and continuously identify improvements with process or product and implement change as required.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
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About Eastvantage Business Solutions Inc.
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.
Share the passion
Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home.
We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being.
Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.
Why join us?
Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.
Benefits
We offer challenging roles in a fast-growing international team
Work-life balance environment
We have a no-nonsense culture and direct interaction with our clients
Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center
What are we good at? Work hard and play hard!
We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.
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