Customer Support Consultant | AU Retail/E-commerce

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    15th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 19 Oct
Recruiter was hiring 4 minutes ago

Customer Support Consultant | AU Retail/E-commerce

Eastvantage Business Solutions Inc.

Job Description

  • Being the first point of contact for our customer requiring assistance with using the use of our website & or other marketing channels.
  • Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their enquiry.
  • Providing email support that include a structured and well written email response within the agreed SLA.
  • Providing Exceptional customer service to our large base of customers
  • Ensuring that all interactions and relevant information is captured in the ticket logging process.
  • Taking ownership & accountability of issues
  • Ensuring that all processes are performed as per the documented procedure.
  • Being able to assist other teams within our group should their volumes become excessive.

Minimum Qualifications

  • Strong background in customer service, (preferably a similar support environment)
  • Minimum 2 years of experience in the BPO Industry
  • Background in Fashion, Retail, Ecommerce & craft making is advantageous.
  • Strong written and English communication skills
  • Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order.
  • Being able to adapt to change.
  • Able to understand issues from a customer’s perspective when addressing issues.
  • Needs to be a team player as the environment is quite fast-paced and dynamic.
  • Professional, Self-directed & Proactive.

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Business Process Outsourcing
1 opening

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About Eastvantage Business Solutions Inc.

We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.
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