Customer Service Deputy Manager

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • Full time
Posted 4 months ago and deadline of application is on 18 Nov
Recruiter was hiring 16 minutes ago

Customer Service Deputy Manager

Eastvantage Business Solutions Inc.

Job Description

Responsibilities

  • Determine operational strategies by conducting needs assessments, performance reviews, and capacity plans
  • Provide guidance, coaching, and management to both in office and home-based members of your team
  • Establishing technical specification, productivity, quality, and customer-service standards for research information and analysis to client strategic plans and reviews
  • Manage all necessary operational aspects of the local office and provide a local presence to clients while following all corporate guidelines and policies
  • Develop customer service strategies, customer service goals, and key performance indicators to overall efficiency and effectiveness your department
  • Provide leadership and guidance to direct reports to ensure seamless operations by deploying skills and experiences in both customer service channels and management
  • Define and implement any corrective actions needed to meet operational performance
  • Accomplish operations in human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling employees through a series of tasks such as administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures
  • Ensure employee satisfaction by working with Team Leads to create strong connections with the whole team and utilize effective communication to help translate the mission of our client into meaningful and clear goals
  • Collaborate with internal teams and different departments at VIDA to improve processes and services
  • Prepare center performance reports by collecting, analyzing, and summarizing relevant data and trends

Minimum Qualifications

Qualifications

  • At least [5-7] years in relevant customer service experience
  • At least [3-5] years of managerial experience (overseeing or supporting a team)
  • Minimum Bachelor’s Degree in related fields
  • Ability to work under pressure and in dynamic working conditions
  • Excellent communication skills with strong leadership capabilities and creativity
  • Comfortable to handle phone, chat, and email communications in a professional manner
  • Willing to travel to the United States for meetings (Experience in traveling to the US is a plus)

Position in the Organization

  • Will report directly to the COO of VIDA
  • Responsible for managing both overseas and home-based customer service teams

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Taguig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.
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