French Support Engineer
Eastvantage Business Solutions Inc.
- Taguig, PhilippinesFort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Provide application support to our national and international customers.
Primary contact with the customers is via our ticketing system and e-mail. For more complex problems, you will contact/be contacted by customers by phone.
You can explain technical details in an understandable way to non-technical audience.
Responsibilities:
• Problem solver/ identify solutions
• Log tickets (incidents and change requests)
• Ask questions to quickly identify the cause
• Escalates unresolved problems to internal teams
• Give prompt and accurate feedback to customers
• Make sure all requests are correctly notified
• Prioritize and manage multiple outstanding issues at the same time
• Follow-up with customers, communicate
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain professional relationships with customers
Minimum Qualifications
Requirements
• Proven work experience as Technical Support Engineer, Desktop Support Engineer, IT helpdesk Technician or similar function
• Practical experience with database environments
• Ability to diagnose and solve basic problems
• Awareness With Remote Desktop applications and helpdesk software (e.g. ZenDesk)
• Excellent problem solving and communication skills
• Ability to provide step-by-step technical assistance, both written and oral
• Knowledge in SQL is required (query)
• Knowledge in other IT languages (e.g. JavaScript, HTML,...) is a plus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Taguig, Metro Manila, Philippines