Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

Customer Service Brand Ambassador | E-commerce  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    , Fort Legend Tower, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2020-11-25T16:00:00+00:00
Job closed.

Job Description

  • Act as point of contact for assigned designers through Email, Chat and Phone
  • Responsible for securing and expand the growth of the artists.
  • Build good working relationships with assigned artists
  • Report on success KPI’s to the team lead
  • Act as point of contact for complaints and escalate issues as appropriate
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address artist’s needs
  • Help new artists in establishing their collection and promotion inside and outside the company via the artist’s own social media channels.
  • Collaborate with new and existing artists to help build their personal brand
  • Help the artists on how to up-sell or cross-sell their services and products
  • Design Concierge - Q&A for overall product details/designs
  • Explore opportunities to expand artist’s’ online visibility and increase commercial sales
  • Responsible for account setup, maintenance and support
  • Ensure timely and accurate delivery of products and services

Minimum Qualifications

  • At least 2 to 3 years of experience in customer service handling retail and e-commerce account
  • Has the capacity to analyze seasonal trends and must be up-to-date with marketplace trends and current fashion to provide accurate recommendations to the designers/artists
  • Has the ability to work under pressure and under minimal supervision
  • Has excellent communication skills and with outgoing personality, confidence, leadership skills and creativity.
  • Comfortable to handle phone, chat and email communication in a professional way
  • Basic photoshop/ illustrator skills
  • Be familiar with social media channels as a way of communication and promotion
  • Basic knowledge of MS Excel is a plus

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Fort Legend Tower, Taguig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless. Share the passion Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home. We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being. Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity. Why join us? Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators. Benefits We offer challenging roles in a fast-growing international team Work-life balance environment We have a no-nonsense culture and direct interaction with our clients Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center What are we good at? Work hard and play hard! We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family. To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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