Customer Service Brand Ambassador | E-commerce

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    , Fort Legend Tower, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 25 Nov
Recruiter was hiring 4 hours ago

Customer Service Brand Ambassador | E-commerce

Eastvantage Business Solutions Inc.

Job Description

  • Act as point of contact for assigned designers through Email, Chat and Phone
  • Responsible for securing and expand the growth of the artists.
  • Build good working relationships with assigned artists
  • Report on success KPI’s to the team lead
  • Act as point of contact for complaints and escalate issues as appropriate
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address artist’s needs
  • Help new artists in establishing their collection and promotion inside and outside the company via the artist’s own social media channels.
  • Collaborate with new and existing artists to help build their personal brand
  • Help the artists on how to up-sell or cross-sell their services and products
  • Design Concierge - Q&A for overall product details/designs
  • Explore opportunities to expand artist’s’ online visibility and increase commercial sales
  • Responsible for account setup, maintenance and support
  • Ensure timely and accurate delivery of products and services

Minimum Qualifications

  • At least 2 to 3 years of experience in customer service handling retail and e-commerce account
  • Has the capacity to analyze seasonal trends and must be up-to-date with marketplace trends and current fashion to provide accurate recommendations to the designers/artists
  • Has the ability to work under pressure and under minimal supervision
  • Has excellent communication skills and with outgoing personality, confidence, leadership skills and creativity.
  • Comfortable to handle phone, chat and email communication in a professional way
  • Basic photoshop/ illustrator skills
  • Be familiar with social media channels as a way of communication and promotion
  • Basic knowledge of MS Excel is a plus

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Fort Legend Tower, Taguig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
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