Software Technical Support
eTap Inc.
- Makati, Philippines3734 Bautista Street , Palanan, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-06-27T16:00:00+00:00Job closed.
Job Description
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Strong analytical and planning skills.
- Excellent problem-solving skills.
- Device Configuration (Projector, WIFI Routers, Network Switches, NAS and other devices.
- Maintain jovial relationships with clients
Minimum Qualifications
- Anyone with programming experience is welcome to apply.
- A degree in software development, computer science or a comparable work qualification and work experience in the area of web development is a plus
- Good communication and presentation skills.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 3734 Bautista Street , Palanan, Makati, Metro Manila, Philippines
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About eTap Inc.
eTap offers self-service payment machines and kiosks, making it an essential component of the digital ecosystem. If e-payment machines are the future of the Philippines, eTap is more than ready to be at the core of the said ecosystem. Nonetheless, a “future-proof technology’ is what we need. eTap vouches for the optimal efficiency of its payment kiosks in the Philippines. The electronic payment machines are fully customizable, streamlined, user-friendly, API-ready, originally manufactured, and BSP certified. A kiosk processes real-time transactions in a highly-secured environment. Transactions included are e-loading of prepaid sim numbers, top-up of e-wallets (e.g. GCash, Maya, etc.) and payment of bills (e.g. Meralco, Maynilad, etc.).