Desktop Engineer

DSM Manila LLP

Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
7 days ago
Application deadline
in 2 months
Recruiter responds
0% of the time
Recruiter last seen
a minute ago
Business Process Outsourcing
Employment Type
Full time
Office Address
7th Floor, Tower 2, The Enterprise Center, 6766 Ayala Avenue corner Paseo de Roxas, Makati, Philippines
Minimum Qualifications:
Graduated from college
  • 3 + years experience in application repackaging, deployment and troubleshooting, while demonstrating strong technical skills.
  • Proficient in Visual Basic (VBScript) and PowerShell scripting technologies
  • College degree or relevant work experience.
  • Advanced technical knowledge of the Windows 7, 8 operating systems, including thorough knowledge of the registry, system policies, and group policy settings in a networked environment.
  • Experience with supporting operating and software deployments with the use of SCCM and MDT.
  • Experience with the configuration of Microsoft Office and related document management software.
  • Familiarity with managing third party standard business applications.
  • Must be able to multitask and work in a fast-paced environment.
  • Must have excellent communication, customer service, follow-up, and organizational skill sets.
  • Strong problem solving and troubleshooting skills with the ability to think outside the box.
  • Team player who is ambitious and motivated.
  • Detailed oriented person with the willingness to learn.
  • Excellent interpersonal skills and patience working with others.
  • Ability to travel or work beyond your scheduled shift, if needed.
Job Description

The Desktop Engineer is responsible for evaluating, implementing, supporting applications and technologies for maintaining the Firm’s standard workstation image. As a member of the Desktop Engineering team, he/she will be responsible for providing assessments and recommendations for new and innovative procedures and technologies for image creation and support. The position is a mixture of day-to-day support activities combined with planning and development efforts that provide processes that lead to improvements and stability of our desktop and deployment systems.

Duties and Accountabilities:

  • Development of policies and procedures for streamlining installations and upgrades of the Firm’s workstations with proven and innovative technologies.
  • Managing standard image designs, configuration of desktop systems, and support of desktop systems firm wide.
  • Design automated installation or upgrade processes for end user desktops and/or laptops using Microsoft Deployment Toolkit, Flexera AdminStudio software packaging and deployment technologies.
  • Responsible for researching and developing technologies for package installation and deployment in relation to the Desktop environments, both physical and virtual.
  • Responsible for addressing technical related incidents with the Firm’s major applications systems in relation to the standard firm image and technologies.
  • Activities include standardized image creation, troubleshooting, package creation and package implementation solutions.
  • Planning efforts include application configuration, installation, and requirements gathering.
  • Assist in the administration and scheduling of daily operations of the various deployment systems to assure maximum performance and stability.
  • Maintain all daily, weekly, bi-weekly and monthly administration documentation procedures related to image creation, deployment and software packaging.
  • Provide general engineering support to assist in evaluation of new products and technologies.
  • Work with users and GTS staff to identify and troubleshoot persistent problems in our environment.
About DSM Manila LLP
DSM Manila LLP is a shared services subsidiary for White & Case LLP, a leading global law firm with 39 offices in 26 countries. We provide administrative, financial, human resources, knowledge, marketing, and information technology support to the international office network of White & Case. Our employees are distinguished by their functional and technical expertise combined with considerable hands-on experience, ensuring all our clients receive superior service coverage. DSM Manila fuses customer-attentiveness with creativity and innovation, and always seeks to exceed client expectations by offering outstanding customer service, increased flexibility and timely solutions to all issues and concerns.

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