EverCommerce
EverCommerce

Project Coordinator | Implementation  

EverCommerce

  • Manila, Philippines
    Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 2 years ago

2022-02-28T08:00:00+00:00
Job closed.

Job Description

The Implementation Services Coordinator is responsible for providing ancillary support to the onboarding, training, and technical functions of the Implementation Services team. In this role, you will also be responsible for supporting team leadership on initiatives to maximize team efficiency and customer satisfaction.

In this role, you will:

  • Assign and manage technical projects related to customer software implementations
  • Serve as liaison between technical team members and customers, as needed, to provide regular project updates
  • Supplement the team’s customer outreach efforts, as needed, to ensure customers are staying engaged and that their implementation project stays on track
  • Revise email templates, internal process documents, and other customer onboarding collateral to streamline operations and maximize efficiency
  • Implement and maintain documentation for team processes and procedures
  • Adapt to process and organizational structure changes as the team grows and evolves
  • Explore new opportunities for improving processes
  • Present weekly project updates and statuses to team leadership

Note: Applicant must be willing to work on a night shift (EST/PST/MDT). Basic salary ranges from ₱30,000 to ₱70,000 depending on the applicant's skillsets and performance during the interview process.

Minimum Qualifications

You have…

  • Experience successfully managing and executing customer projects
  • Strong verbal and written communication skills
  • A great eye for identifying areas of improvement
  • An ambitious streak! When you encounter an issue or an inefficient process, you are naturally driven to come up with a solution and lead the charge on execution
  • Experience working on a growing team or in a growing organization

Nice-to-have…

  • 4-year college degree
  • SaaS customer onboarding/implementation experience
  • Experience using a project management tool/software experience (i.e. Asana, Smartsheet, etc.)
  • JIRA experience
  • Salesforce experience
  • Experience in healthcare, most notably experience in handling protected health information (PHI) and familiar with HIPAA law

Perks and Benefits

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Other

$1,000 Annual Bonus

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Manila, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
1 opening
Website
https://www.evercommerce.com/

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About EverCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 500,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

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