Customer Success Specialist
EverCommerce
- Manila, PhilippinesManila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- $8,600.00 - $10,800.00 / yearUSD8600108008600YEAR
- Full timeFULL_TIME
Expired 3 years ago
2021-06-26T16:00:00+00:00Job closed.
Job Description
- Maintain a good rapport with customers to provide the best possible service at all times.
- Respond to inquiries and complaints through our ticketing system, Zendesk.
- Identify, research, and resolve customer issues, product concerns or complaints and coordinate with appropriate staff to provide a solution.
- Identify errors and determine what corrective steps need to be taken to resolve.
- Document all interactions in ZenDesk according to company guidelines
- Fully remote work, amenable to night shift (Eastern / Pacific time)
Minimum Qualifications
- 1+ years of experience as a detail-oriented Customer Service professional with history of working quickly and efficiently
- Desire to build lasting customer relationships a must, using a "how can I help you?" attitude
- Commitment to adhere to established guidelines, policies and procedures
- Documentation certifying High school/GED completion, or degree from a regionally accredited college/university
- Previous EHR/ Healthcare experience is a plus!
Perks and Benefits
Work from Home
Other
Annual $3,000 bonus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Manila, Metro Manila, Philippines
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About EverCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 500,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.