Customer Service Consultant
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-04-26T16:00:00+00:00Job closed.
Job Description
POSITION OVERVIEW
A Customer Service Consultant ensures customer satisfaction through the timely resolution of customer concerns.
GENERAL RESPONSIBILITIES:
- Ensuring that customer satisfaction is met and exceeded at all times
- Maintaining accurate customer correspondence files and related documents so a complete history is accessible at all times
- Processing and tracking customer orders through shipping and transportation, including follow up with customers as required ensuring 100% on time delivery
- Communicating with customers regarding orders, pricing, transportation etc
- Providing customers with order confirmations, available lead times and prices upon requests
- Maintaining effective communication between operations, marketing, category management and buying to effectively respond to customer enquiries regarding product availability, pricing and delivery equirements
- Communicating with buying team representatives regarding customer concerns relating to quality of product
- Responsible for customer service of non-quality type complaints
- Providing support for Marketing to the customer as directed
- Providing various other customer service duties as requested by members of the Customer Care team or management
Minimum Qualifications
POSITION REQUIREMENTS:
- Candidate must possess at least two years of college or a Bachelor’s/College Degree
- At least 2 to 3 years of work experience in the related field is required
- Strong interpersonal, time management and organisational skills are required
- Self-motivated, enthusiastic with the ability to use own initiative
- Proficiency in using Microsoft Office applications
- Contribute to a harmonious working environment and build good working relationships while
- adhering to policies and procedures
- Demonstrate commitment in upholding core values and behavioral standards
- Excellent customer service, problem solving and analytical skills
- Ability to be flexible, adaptable and work in fast-paced environment
- Strong command of the English language, both oral and written
- Amenable to work in Bonifacio Global City in an early morning shift
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
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About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.