Technical | Web Support Consultant
Diversify Offshore Staffing Solutions
- Taguig, Philippines, 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-12-06T16:00:00+00:00Job closed.
Job Description
In this technical and client-facing role; as Technical / Web Support Consultant you will make a crucial contribution to the success of your client. You will work closely together with their broadcasting clients and technical team to ensure their content is set up and configured flawlessly, that any issues or bugs that occur are resolved within the service level agreement timeframes. To achieve this, it is expected that you show a high sense of proactivity and ownership, that you communicate effectively and efficiently, and that you make the best use of your strong analytical and problem-solving skills.
Responsibilities:
- Respond to requests for technical assistance in person, via phone, or electronically and diagnose and resolve technical hardware and software issues
- Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action.
- Monitor and respond quickly and effectively to requests received; Ability to identify and organize tickets according to priority and forward tickets to engineers and techs
- Answer customer inquiries via Zendesk & Chat box in the dashboard before, during and after events and for video on demand set up, configuration and technical issues etc.
- Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem
- Validate the set-up process
- Identify any trending issues or bugs whilst using strong problem-solving skills to resolve or escalate the matter quickly and efficiently
- Provide management with knowledge and an analysis of any existing issues, areas of concern and broadcaster feedback
Minimum Qualifications
- Bachelor’s Degree in Computer Science, Engineering or related field
- At least 1-3 years of working experience and training in troubleshooting and providing help desk support
- Familiarity and understanding of web application programming language – PHP, JavaScript, Python
- Keen attention to detail and strong aptitude in O.S. Repairs, Spyware removal, virus removal, hardware, troubleshoot, upgrades
- Work well with a team and is able to interact with different types of people (clients / employees)Excellent communication skills
- Understand APIs and SDKs and how they should be applied; ability to explain sequence diagrams
- Ability to do basic code review for clients that are implementing client’s API
- Familiarity with common online marketing/acquisition techniques, so to help on affiliate setup or pixel tracking
- Positive personality and a can-do attitude
- Ability to work under pressure
- Good listening skills
- Willing to be assigned either in Makati or BGC
- Willing to work on early morning shift and/or mid shift
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Employee Discounts
Required Skills
- PHP
- JavaScript
- Python
- Computer Troubleshooting
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
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About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.