Diversify Offshore Staffing Solutions
Diversify Offshore Staffing Solutions

Customer Support | Singapore Telco  

Diversify Offshore Staffing Solutions

 
  • Taguig, Philippines
    , 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱35,000.00 / month
    PHP
    25000
    35000
    25000
    MONTH
  • Full timeFULL_TIME

Expired 6 years ago

2018-02-27T16:00:00+00:00
Job closed.

Job Description

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

  • Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience
  • Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.
  • Identify ongoing service issues and recommend solutions to the Head of Service
  • Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls
  • Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.
  • Ensure active promotion of products and services based on customer needs and the product options available
  • Provide well-rounded, prompt, high-quality, and professional client service at all times
  • Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed
  • Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders
  • Perform data entry to record supplies, jobs, and time spent
  • Work with technical personnel as necessary to ensure trouble tickets are addressed quickly
  • Deal with all calls and inquiries politely, courteously, professionally and assertively
  • Handle and resolve customer complaints within the procedures and guidelines provided
  • Action Customer Service inquiries/escalations as requested by various business team customers
  • Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery

Minimum Qualifications

  • Candidate must possess at least an Associate or Bachelor’s/College Degree of any course
  • With previous SG Contact Support experience preferred
  • Experience in a fast-paced/high work volume sales and/or support roles
  • Self-motivated, enthusiastic with the ability to use own initiative, and shows willingness to learn
  • Proficiency in using Microsoft Office applications and is tech savvy
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Demonstrate commitment to upholding core values and behavioral standards
  • Excellent customer service, problem-solving and analytical skills
  • Ability to be flexible and adaptable; able to maintain composure under pressure and highly stressful situations
  • With a strong command of the English language, both oral and written
  • Candidates must be amenable to working in the night and/or shifting schedule.
  • Willing to work in BGC, Taguig
  • 25 Full-time position(s) available

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Employee DiscountsEmployee Discounts

Required Skills

  • MS Office
  • Customer Service
  • Communication Skills
  • Performance Management

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
20 openings
Website
https://www.diversifyoss.com

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.

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