Credit and Collections Specialist  

Credit and Collections Specialist is responsible for collecting past due amounts of clients. The role makes and receives calls to and/or from customers to discuss their payment abilities and provide support. Credit and Collections Specialist follows up and coordinates through phone calls to collect outstanding debts of clients. This includes other correspondence in a fast paced goal oriented collections department.

Responsibilities

• Responsible for billing and collections
• Ensures that the company receives accurate payment in a timely manner
• Keep track of customer contact information, delinquent accounts, payment plans and late fees
• Reconcile daily transactions
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining - customer calls, account adjustments, customer reconciliations and processing credit memos
• Accountable for reducing delinquency for assigned accounts.
• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with dealers and sales
• Establish rapport with clients

• Must possess at least an Associate’s Degree or Bachelor's / College Degree in Finance / Business Administration or equivalent
• At least 1 year of experience in Credit and Collections account
• Proficiency in using Microsoft Office applications
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
• Demonstrate commitment in upholding core values and behavioral standards
• Excellent customer service, problem solving and analytical skills
• Ability to be flexible, adaptable and work in fast-paced environment
• Strong command of the English language, both oral and written