Diversify Offshore Staffing Solutions
Diversify Offshore Staffing Solutions

Consultant  

Diversify Offshore Staffing Solutions

 
  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-09-10T16:00:00+00:00
Job closed.

Job Description

A Consultant interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.

Responsibilities

  • Responsible for case managing back office order processing (70%) and call outs to customer to verify accuracy of placed orders (30%)
  • Responsible for providing customers with correct information and resolutions for all service requests
  • Handle and resolve customer complaints within the procedures and guidelines provided
  • Ensure all client inquiries are recorded into the system, confirming all details of the enquirer with 100% accuracy
  • Ensure compliance with goals, policies, and procedures are adhered to at all times
  • Dealing with all calls and inquiries politely, courteously, professionally and assertively
  • Matching customer’s need to client’s products and services
  • Responsible for archiving, filing and distribution of documentation
  • Provide well-rounded, prompt, high-quality, and professional client service at all times
  • Any other task/duty as directed by client/management

Minimum Qualifications

  • Must have at least six (6) months of Telstra experience
  • Must have a sound understanding of Telstra products, systems and processes for Business and Consumer Customers
  • Proficiency in using Microsoft Office applications
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Demonstrate commitment in upholding core values and behavioral standards
  • Excellent customer service, problem solving and analytical skills
  • Ability to be flexible, adaptable and work in fast-paced environment
  • Strong command of the English language, both oral and written

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Website
https://www.diversifyoss.com

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.

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