Customer Support - Calling All Audio and Music Enthusiasts
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-04-27T16:00:00+00:00Job closed.
Job Description
An industry-leading online Audio Equipment retailer is seeking a talented and driven audio enthusiast for Customer Service support to join its pioneer team. This role will play an integral part in growing the business by providing quality customer service to consumer inquiries about the client’s products. This is an ideal role for individuals who are passionate about audio engineering and music but is equally fit for attentive and patient individuals, seeking to learn more about industry innovations. This is an opportunity to become a part of a fast-growing organization.
RESPONSIBILITIES:
- Provide new and existing customers with world-class customer service experiences as the 1st point of contact with the client for concerns on the following products:
- Car Audio (Amplifiers, Speakers, Subwoofers, etc.)
- Marine Audio (Marine Grade Speakers, Amplifiers, Wired, Receivers, etc.)
- Pro Audio and DJ Equipment (Speakers, Amplifiers, Lighting, Microphones, Cases, etc.)
- Recording Equipment (Monitors, Controllers, Mixers, Headphones, Microphones, etc.)
- Provide basic technical support for any issue customers experience (equipment setup, diagnostics, and troubleshooting of potential defects of products, using with product manuals, etc.) and walk customers through to a solution
- Answer a high volume of emails, chat inquiries and calls from customers
- Effectively resolve customer queries in a considerate, accurate and timely manner
- Compose thoughtful, personalized responses for a variety of consumer requests
- Use critical thinking skills to answer and solve patient inquiries and problems, always looking to achieve one call resolutions
- Effectively multi-task; quickly responding to requests in addition to current tasks being performed
- Triage incoming requests and spot inquiry trends to flag for management
Minimum Qualifications
- 1-3 years of direct customer service experience in a fast-paced, high volume professional work environment.
- Familiarity with Car audio and Pro Audio hardware and experience in the music/ audio industry experience is a definite plus
- Highly motivated individual with high energy, passionate about customer service
- Unparalleled problem solving and critical thinking skills
- Must possess an excellent mastery of the English language, with a pleasant speaking voice
- Ability to type at least 30-50 WPM; creating concise, clear documentation
- Computer proficiency in Microsoft Office suite, as well as thorough internet research abilities
- Ability to perform in a fast-paced environment, subject to rapid change and uncertainty
- Must be willing to work in Bonifacio Global City, Taguig City Must be willing to work on a shifting schedule (two shifts - morning and night shift) from Mondays to Sundays (with two consecutive days off)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.