Customer Service Representative (CSR)

Diversify Offshore Staffing Solutions

  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 17 Apr
Recruiter was hiring a day ago

Customer Service Representative (CSR)

Diversify Offshore Staffing Solutions

Job Description

The Customer Service Representative will be the face of the service team. He/She will interact with
customers primarily through inbound phone calls and email, in addition to helping customers, connect
with their Account Manager for more complex servicing requests.

Responsibilities

  • Responsible for handling all telephone and e-mail inquiries to existing customers
  • Problem-solve with customers who call in and find a resolution
  • Connect customers with their assigned Account Manager when requiring assistance from a licensed
  • insurance professional
  • Send customers relevant account information via email upon request

Minimum Qualifications

  • Candidate must possess at least a High School diploma
  • At least one (1) to three (3) years of solid sales and customer service experience
  • Proficiency in using Microsoft Office applications
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Excellent communications skills
  • Self-starter and has keen attention to details
  • Demonstrate commitment in upholding core values and behavioral standards
  • Excellent customer service, problem solving and analytical skills
  • Ability to be flexible, adaptable and work in fast-paced environment
  • Strong command of the English language, both oral and written
  • Amenable to work in BGC on a night shift Mondays to Fridays
  • Amenable to start ASAP

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
https://www.diversifyoss.com

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.
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