Customer Service Officer
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Prepare the Blackwoods daily report
- Responsible in Blackwoods POD uploading in
- Performs Bohaul Data Entry, COS Manifestation, Garments Daily Report , Hi Trans Charging Accounts
- Perform onwarders Charging, Yusen Daily Report, Zone 1 daily report sheet
- Liaise with the team regarding depot freight queries
- Provide customer support and answer all customer queries via email and phone
- Support and work closely with all customer service team members
- Job bookings (via Phone and Email)- as required
- Consignment Entering and manifesting
Minimum Qualifications
- Must have at least one (1) year of experience in customer service
- Background in freight industry is an advantage but not a strict requirement
- Must have good typing and language skills
- Must have excellent verbal and written English communication skills
- Must be able to match the existing culture of the team, an outgoing attitude, and must be driven in providing information and assistance to the customers
- Must be willing to work in Bonifacio Global City, Taguig from Monday to Friday work schedule following a 8:00 AM – 5:00 PM shift
Required Skills
- Email Support
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.