Diversify Offshore Staffing Solutions
Diversify Offshore Staffing Solutions

Technical Chat Support Specialist (AU - Tech)  

Diversify Offshore Staffing Solutions

 
  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-01-30T16:00:00+00:00
Job closed.

Job Description

The Technical Chat Support Specialist is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

RESPONSIBILITIES:

  • Provide exceptional customer service in every customer interaction (chat, social media, email, voice) with the ultimate aim of providing first call resolution
  • Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
  • Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
  • Creatively articulate information/business rules via excellent written communication skills
  • Guide and support customers in their needs to engage with the proper support teams
  • Available to chat/provide live support (real time) to customers by delivering requested information
  • Track all activities in the case management tool
  • Support others on the team to manage case load
  • Ability to effectively manage the social media platforms of the client
  • Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
  • Any other task/duty as directed by client/management

Minimum Qualifications

  • Two (2) years of work experience in handling Technical Support and Chat Support is required
  • Previous Telco/Broadband customer/client support experience is required
  • Amenable to take inbound calls and chat to resolve technical support/customer service complaints
  • Must be amenable to be cross-trained to handle calls, chat, and email support
  • Microsoft Office and Web experience preferred
  • Provide prompt and professional client service at all times
  • Organized and systematic in handling multiple tasks is highly preferred
  • Excellent interpersonal and communication skills (verbal & written)
  • Self-motivated, accountable approach, combined with strong sense of teamwork
  • Must be able to type 25 WPM (adjusted speed) with consistent accuracy
  • Affinity for technology required; Able to use all related computer hardware and software
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Amenable to work in Bonifacio Global City, Taguig City on a Morning Shift (6 AM -3 PM / 8 AM - 5 PM / 10AM – 7PM)

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.diversifyoss.com

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.

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