Diversify Offshore Staffing Solutions
Diversify Offshore Staffing Solutions

Customer Success Specialist  

Diversify Offshore Staffing Solutions

 
  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-07T16:00:00+00:00
Job closed.

Job Description

  • Provide frontline customer support to clients, partners and end-users
  • Fully monitor live events and provide top-notch customer service via Zendesk – email, phone and chat support
  • Liaise with clients and viewers before, during and after the events
  • Identify any trending issues and use strong problem-solving skills to resolve or escalate the matter quickly and efficiently
  • Validate the event set-up process

Minimum Qualifications

  • Degree in Computer Science/ E-commerce/ Business Studies/ Information Technology equivalent is preferred
  • Must possess at least three (3) years’ experience in a support role
  • Experience working with a Software as a Service (SaaS) platform preferred
  • Experience working with the E-commerce, Media, Telecommunication or OTT industry is a big plus
  • Experience with Zendesk or similar CRM for Chat and Email support
  • Advanced PC skills in Microsoft Office
  • Strong verbal and written English communication skills
  • Must be willing to work in Bonifacio Global City, in a morning shift with a Friday to Tuesday schedule

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.diversifyoss.com

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.

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