Diversify Offshore Staffing Solutions

  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 3 Jan
Recruiter was hiring 11 hours ago

Job Description

The Trainer is responsible for delivering training on the client’s product, process, and procedures to newly-hired and existing customer service associates. The role requires excellent facilitation and classroom management skills, along with a keen eye for detail and the ability to assess an individual’s potential and demonstrated skill. The role also calls for direct communication with the onshore team and the ability to self-motivate, take initiative and have a solution-orientated approach.


  • Deliver comprehensive training on client products, processes and procedures
  • Ensure trainees/associates are equipped with the skills needed from the door to the operations floor
  • Coordinate directly with onshore client point of contact for the standard delivery of information
  • Conduct assessments and reviews performance during the training phase
  • Design training interventions or refresher courses as necessary to meet training needs of new and existing employees
  • Revise programs as a result of evaluation or of changing business products and needs
  • Ensure positive learning environment in training classes and programs
  • Run and communicate reports on training delivery and programs
  • Identify potential opportunities in training delivery and escalate as needed
  • Build solutions for training and learning gaps in different methods and formats
  • Facilitate training programs and conduct research for training materials as necessary
  • Trainer will be required to work within the Client contract on multi regions as required
  • Conduct call observations as part of Quality Assurance is a requirement.

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • At least 1-2 years’ of working experience in a similar position
  • Excellent verbal and written English communication skills
  • Basic understanding of instructional design
  • Proficient in MS Office Applications and is tech savvy
  • Has the ability to address small to large groups of people with confidence
  • With pleasing personality, positive working attitude, and is customer service-oriented
  • Strong business orientation. Credible with senior and middle managers and able to build strong relationships with clients quickly
  • Knowledge and ability to manage all aspects of the training and development life cycle
  • A commitment to client service and a flexible can-do attitude to respond to client and business needs
  • Detail-oriented and can multitask with strong administrative and organisation skills
  • Self-starter and able to work independently or with a team
  • Must be accurate, energetic, enthusiastic, and driven
  • Must be willing to work in Bonifacio Global City, Taguig City, Morning Shift

Shortlisted applicants will be required to prepare and conduct a demo presentation focusing on Customer Service, Live Chat, or Telco Products.

Jobs Summary

Job level
Associate / Supervisor
Job category
Education and Training
Educational requirement
Bachelor's degree graduate
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Business Process Outsourcing
1 opening

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.
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