Email Support Representative

Diversify Offshore Staffing Solutions

  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 18 days ago and deadline of application is on 9 Dec
Recruiter was hiring 2 days ago

Email Support Representative

Diversify Offshore Staffing Solutions

Job Description

A Email Support Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services.


  • Check and process all sales orders according to guidelines into the ERP system (Pronto)
  • Validate instructions, freight requests, pricing and deals as required
  • Advise customers and receive confirmation for any changes to PO pricing
  • Advise all backorders to customers
  • Use the Freight Exception Report to check and email customers to let them know where the goods are and the ETA for delivery
  • Contact various carriers to lodge missing freight queries
  • Use the ticketing system (Zendesk) to answer all customers and Sales team queries, including:
    • Order administration and tracking, including cancellation, release and allocation
    • ETA requests
    • SOH requests
  • Close all tickets with full resolution
  • Ensure all internal follow-up is logged in Zendesk
  • Perform ad-hoc tasks as required

Minimum Qualifications

  • Candidate must possess at least a Bachelor’s/College Degree
  • At least 3 years of work experience in the related field is required
  • Proficiency in using Microsoft Office applications and ticketing system
  • Advanced troubleshooting and multi-tasking skills
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • High level of accuracy and attention to detail
  • Demonstrate commitment in upholding core values and behavioral standards
  • Excellent customer service, problem solving and analytical skills
  • Ability to be flexible, adaptable and work in fast-paced environment
  • Strong command of the English language, both oral and written
  • Must be willing to work in Bonifacio Global City, Taguig City and must be willing to be assigned in an early morning shift from Monday to Friday

Required Skills

  • Email Support
  • Chat Support
  • Customer Service

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Business Process Outsourcing
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.