Sales & Customer Service Consultant
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The purpose of this role is to provide a high level of customer service to internal and external customers. The Sales & Customer Service Consultant is responsible for ensuring that all customers are provided with outstanding service and any issues and complaints are managed within a timely manner through to resolution.
This team member performs a wide variety of duties to control and co-ordinate the daily delivery of operational services to the Managed Services Customers in line with Vita Group Policies, Procedures and Guidelines.
RESPONSIBILITIES
- Create, update and/or monitor orders in the systems
- Supplying customers with correct information and resolutions for all Service Requests
- Provide a high level of customer service at all times to ensure that the customer experience is also of a high level
- Action Customer Service enquiries/escalations as requested by, Stores Enterprise & Business Team customers
- Meet Daily & Monthly work load targets in accordance with KPI’s
- Liaise with Telstra and 3rd Party Organisations where appropriate to ensure seamless service delivery
- Ensuring all compliance measures are met from the time of sale through to order completion
- Daily invoicing and preparation of Products and Services orders as requested by the Business and Call Centre Sales Teams
- Completing daily batch of direct uploads and maintaining data entry of Sales and End of Day procedures
- Ensuring effective communication between Sales & Customer Service Consultants and Team Leaders to ensure that SLT’s are continuously met
- Management of the Telstra Mobile Device Management platform
- Daily Invoicing and preparation of Product and Services orders as requested by Enterprise & Business Teams
- Completion of orders and customer service enquiries to be within operational time lines (SLAs)
- Logging and processing of return handsets, repairs, Hot Swaps and escalations in line with policies and procedures
Minimum Qualifications
- Candidate must possess at least a Bachelor’s/College Degree
- At least 1 to 2 years of work experience in the related field is required
- Preferably with Telstra (Back of House Support) experience in complaints management background or provisioning
- Good to have but not required high volume sales and support background
- Excellent Customer Service, customer relationship and negotiation skills
- Strong communication skills both oral and written
- Applies a constructive approach to solving problems with minimal management
- Experience using Siebel software is preferred but not a requirement
- Willing to be assigned in BGC, Taguig City in an early morning shift from 7:00 AM to 4:00 PM; Mondays to Fridays
- Can start working immediately
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.