Customer Service Representative
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Service Representative will be the face of the service team. He/She will interact with customers primarily through inbound phone calls and email, in addition to helping customers connect with their Account Manager for more complex servicing requests.
GENERAL RESPONSIBILITIES
- Responsible for handling all telephone and e-mail enquiries to existing customers
- Problem solve with customers who call in and find a resolution
- Connect customers with their assigned Account Manager when requiring assistance from a licensed insurance professional
- Send customers relevant account information via email upon request
- Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
Minimum Qualifications
- Candidate must possess at least a High School diploma
- At least one (1) to three (3) years of solid sales and customer service experience
- Proficiency in using Microsoft Office applications
- Excellent communications skills
- Self-starter and has a keen attention to details
- Demonstrated commitment to upholding core values and behavioral standards
- Excellent customer service, problem-solving and analytical skills
- Ability to be flexible, adaptable and work in a fast-paced environment
- Strong command of the English language, both oral and written
- Amenable to work in BGC on a night shift from Mondays to Fridays
- Amenable to start immediately
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
- Industry
- Business Process Outsourcing
- Website
- https://www.diversifyoss.com
About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.