Online Student Advisor  

POSITION OVERVIEW

A Student Success Advisor serves a critical advising and support role for student success. SSAs are their students' primary source of information about academic program operation, and about the policies and procedures of the university. SAs’s counsel their assigned students in understanding expectations and overcoming obstacles to ensure success. They are responsible for providing highly engaged, student centered support to a caseload of undergraduate or graduate students.

They advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge and skills. They help students identify their learning strengths and weaknesses and connect them with the resources necessary to extend the former and overcome the latter. They are incredibly well organized and strong communicators, interpersonally, technologically, and in writing. Finally, they are dedicated to performing these functions in full measure.

GENERAL RESPONSIBILITIES:

• Building student relationships and provide mentoring to help them remain engaged and successfully completing their education programs
• Providing direct, comprehensive program guidance to assigned students
• Monitoring students' general progress according to university policies
• Maintaining regular communication with students according to university protocol
• Tracking student participation to meet benchmark goals throughout each term
• Be well versed in the use of technology tools: Microsoft Outlook Suite Products, specifically Outlook Calendar
• Assist students in their educational planning and progress from initial enrollment to graduation
• Communicating with each student weekly on a personalized basis; intervene as necessary to assist those students having difficulty, and complete required University reports on their academic status
• Provide exceptional customer service by responding to emails and phone calls within set deadlines with resolution of all service needs within set deadlines
• Serve as the student’s advocate in resolving matters of difficulty, misunderstanding or confusion

• Bachelor’s degree in a related field (Preferred with Master’s degree)
• 4-years related professional experience with the direct customer service role
• 3-years teaching experience highly desired
• Higher education teaching and/or curricular experience is a plus
• Strong customer service orientation and extraordinary communication skills
• Expertise in one or more fields covered by the competencies required in university programs (Business Degrees)
• Technologically proficient, specifically with online programs, tracking and communication technology
• Experience with integrated technology systems and tools
• Highly proficient Microsoft Office skills and strong Internet capabilities
• Must be able to spend significant time working at a computer
• A remarkable talent for the organization is a requirement
• Must be able to communicate at a high level verbally and in writing
• Excellent collaboration skills, ability to work as a member of a team
• Resilient, highly independent, enthusiastic, flexible and adaptable
• High interest in growing, learning, and working hard in facing challenging situations
• Must be willing to work in Bonifacio Global City, Taguig City, in a night shift