Customer Service Representative
Diversify Offshore Staffing Solutions
- Taguig, Philippines, 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-29T16:00:00+00:00Job closed.
Job Description
POSITION OVERVIEW
A Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.
GENERAL RESPONSIBILITIES:
- Responsible for handling all telephone, e-mail or live chat enquiries
- Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible
- Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
- Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center
- Dealing with all calls and enquiries politely, courteously, professionally and assertively
- Matching customer’s need to client’s products and services
- Provide well-rounded, prompt, high-quality, and professional client service at all times
- Any other task/duty as directed by client/management
Minimum Qualifications
- Candidate must possess at least a Bachelor’s/College Degree
- At least 1 to 2 years of work experience in the related field is required
- Proficiency in using Microsoft Office applications
- Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
- Excellent customer service, problem solving and analytical skills
- Ability to be flexible, adaptable and work in fast-paced environment
- Strong command of the English language, both oral and written
- Must be willing to work in Ayala Avenue, Makati City in an Early Morning shift
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
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About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.