Diversify Offshore Staffing Solutions
Diversify Offshore Staffing Solutions

Operations Supervisor  

Diversify Offshore Staffing Solutions

 
  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-04-29T16:00:00+00:00
Job closed.

Job Description

POSITION OVERVIEW

The Operations Supervisor assists the Manager with the overall day-to-day operational and administrative tasks within the organisation. The position is responsible for handling client issues and concerns regarding operations and staff performance. The Operations Supervisor coordinates with other Support Teams to ensure business continuity and performance compliance.

GENERAL RESPONSIBILITIES:
Operational and Team Management

  • Provides day-to-day operational, and project support to the client and staff
  • Manage clients' compliance to company systems and policies
  • Improve and manage the operational processes and policies in support of the organisation
  • Meets up with client from to discuss issues, concerns and updates
  • Manage work schedules if necessary
  • Carry out daily operational duties and responsible for motivating employees; leads by example
  • Monitor team performance, attendance, productivity, etc. and ensures that SLAs are regularly met
  • Motivate and encourage staff through positive communication and create effective channels for feedback
  • Establish a positive, supportive and collaborative environment
  • Assist in the development of strategic plans for operational activity

Administration

  • Monitor and report individual and team performance through regular scorecard reviews
  • Provide effective coaching and perform the appropriate corrective/disciplinary action as needed
  • Develop engagement activities to increase employee loyalty, focus, and retention

Minimum Qualifications

  • Graduate of any Bachelor's Degree preferably any business related course
  • With at least 3-5 years hands-on experience in team management and client management
  • Previous work experience in a BPO/Offshoring company
  • Background in Philippine Labor Laws / HR governing policies is a definite advantage
  • Strong English communication skills with the ability to convey issues accurately, effectively and often with empathy
  • Can deal effectively, comfortably, and confidently with clients at all levels of responsibility, authority, and rank
  • Ability to deal with people across all levels of the organization
  • Ability to make sound decisions, is goal-oriented, energetic, and a forward thinker who has set high standards
  • Extensive knowledge in operations-related functions

Operations Supervisor

  • With proven planning and leadership skills
  • Must be detail-oriented, has good judgment and should be able to think strategically
  • Possesses strong analytical skills
  • Good time management and organisational skills
  • Trustworthy, reliable, and has the ability to work independently and manage multiple projects at a time
  • Strong commitment to service and a flexible can-do attitude to respond to client and business needs
  • Exhibits a high degree of professionalism
  • Ability to multitask and remain calm under pressure and stress
  • Takes initiative and deliver solutions
  • Willing to work on morning / mid shift
  • Willing to work in Bonifacio Global City

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Human Resources
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.diversifyoss.com

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.

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