Subject Matter Expert (Telstra)

Diversify Offshore Staffing Solutions

  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 14 days ago and deadline of application is on 17 Mar
Recruiter was hiring 12 hours ago

Subject Matter Expert (Telstra)

Diversify Offshore Staffing Solutions

Job Description

The role is responsible for validating, processing, monitoring, and reporting of expected revenue against payments received. The role will also be responsible for investigating, reporting and analyzing point-of-sale adjustments as well as communicating directly with stores in relation to POS Adjustment queries.


  • Validate process and match revenue and point-of-sales expectation to payments, including invoicing, claims and credit note processing.
  • Investigate, resolve and resubmit any rejected claims.
  • Provide insight into variances arising from erroneous point-of-sale processing.
  • Investigate and respond to queries from various divisions including POS Adjustment queries.
  • Identify opportunities to improve store processes to assist in reducing POS Adjustments.
  • Assist in devising efficient mechanisms for linking various IT systems and data extracts (internal & external), including workflow oriented project work.
  • Build key relationships with relevant internal and external stakeholders across the business.
  • Participate in special projects and other ad hoc activities as required.
  • Actively participate in a continuous process improvement within the team.
  • Any other administrative functions as needed and directed by the manager

Minimum Qualifications

  • At least 2 to 3 years of work experience in the related field is required
  • Proficiency in using Microsoft Office applications particularly MS Excel and is tech savvy
  • Previous Telstra experience is highly preferred
  • Prior experience in Siebel is required for the position
  • Experience in MICA/ OOT / Flex Cab is a definite advantage
  • High attention to detail and problem-solving skills, dependable with value for work ethics and customer service
  • Excellent communication skills, both written and oral
  • Ability to be flexible, adaptable and work in a fast-paced environment
  • Provide prompt and professional client service at all times
  • Demonstrated ability to work in a team environment
  • Amenable to work in Bonifacio Global City, Monday – Friday in an early morning shift (6:00 am – 3:00 pm)

Jobs Summary

Job level
Associate / Supervisor
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
Business Process Outsourcing
1 opening

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.
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