Customer Service Advisor
Divergence HR Consulting Group Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-04-25T16:16:13.339455+00:00Job closed.
Job Description
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Live chat, e-mail, data entry
Minimum Qualifications
- Must be fluent in English - both in speaking and writing
- At least 2 years experience for an English speaking account - Property management / real estate account a plus but not required
- At least one year of Live chat experience for an English speaking company
- At least one year of email correspondence experience for an English speaking company
Required Skills:
-
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Once in a while
- Office Address
- Makati, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Divergence HR Consulting Group Inc.
Divergence HR Consulting Group Philippines develops and delivers innovative Human Resources Programs and services designed to support the company’s objective for growth.
We work in collaboration with our clients, its management team, individual employees, and with other groups contributory to company growth to provide programs and services that create a work environment of employee empowerment and involvement in the business.