Customer Service Representative (CSR)

Digital Services Cambridge Limited, ROHQ

Posted 7 months ago and deadline of application is on 1 Jun
Recruiter was just hiring 4 months ago

Job Description

OVERALL PURPOSE OF THE JOB:

To provide a consistently high standard of customer service by communicating properly and correctly
in order to maintain good customer relations.

RESPONSIBILITIES:

  • Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.
  • Basic knowledge of systems (web browsers, internet, proprietary internal software).
  • Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
  • Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
  • Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
  • Operating SAP integrating into daily operations.
  • Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks from time to time.
  • Special Projects/System Maintenance

Minimum Qualifications

KNOWLEDGE, SKILLS and ABILITIES:

  • Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.
  • Good knowledge of business operations.
  • Vocational/College Diploma
  • Previous Customer Service or office based experience desirable.
  • Fluent in English. Excellent email correspondence, computer and organizational skills.
  • Some College degree
  • 1-Year Customer Service Experience

ADDITIONAL REQUIREMENTS:

  • Excellent attendance and time keeping.
  • Ability to multi-task, adapt to change, follow instructions, work well with others and make decisions.
  • Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
  • Must be a team player and also have the ability to work independently.
  • Must be detail-oriented and dependable.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Vocational course
Office Address
New Solid Bldg. Sen. Gil Puyat, Makati, Metro Manila, Philippines
Industry
IT and Software
Vacancy
1 opening
Website

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Digital Services Cambridge Limited, ROHQ

Cambridge University Press was founded by a royal charter granted to the University of Cambridge by Henry King VIII in 1534. It is the printing and publishing house of the University of Cambridge and the oldest printer and publisher in the world, having been operating continuously since 1584. It devotes itself to the furtherance of the acquisition, advancement, conservation, and dissemination of knowledge in the areas of education, religion, learning, and research.
People who applied to this job also applied to