Customer Service Representative (CSR)

Digital Services Cambridge Limited, ROHQ

Is a verified Kalibrr employer

Vacancy
1 opening
Preferred Educational Attainment
Vocational course
Posted
6 months ago
Application deadline
in 6 months
Recruiter responds
3% of the time
Recruiter last seen
2 months ago
Industry
IT and Software
Employment Type
Full time
Office Address
New Solid Bldg. Sen. Gil Puyat, Makati, Metro Manila, Philippines
Minimum Qualifications:
Vocational course

KNOWLEDGE, SKILLS and ABILITIES:

  • Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.
  • Good knowledge of business operations.
  • Vocational/College Diploma
  • Previous Customer Service or office based experience desirable.
  • Fluent in English. Excellent email correspondence, computer and organizational skills.
  • Some College degree
  • 1-Year Customer Service Experience

ADDITIONAL REQUIREMENTS:

  • Excellent attendance and time keeping.
  • Ability to multi-task, adapt to change, follow instructions, work well with others and make decisions.
  • Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
  • Must be a team player and also have the ability to work independently.
  • Must be detail-oriented and dependable.
Job Description

OVERALL PURPOSE OF THE JOB:

To provide a consistently high standard of customer service by communicating properly and correctly
in order to maintain good customer relations.

RESPONSIBILITIES:

  • Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.
  • Basic knowledge of systems (web browsers, internet, proprietary internal software).
  • Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
  • Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
  • Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
  • Operating SAP integrating into daily operations.
  • Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks from time to time.
  • Special Projects/System Maintenance
About Digital Services Cambridge Limited, ROHQ
Cambridge University Press was founded by a royal charter granted to the University of Cambridge by Henry King VIII in 1534. It is the printing and publishing house of the University of Cambridge and the oldest printer and publisher in the world, having been operating continuously since 1584. It devotes itself to the furtherance of the acquisition, advancement, conservation, and dissemination of knowledge in the areas of education, religion, learning, and research.


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