Team Lead - Customer Care
Diavox Network Inc.
- Makati, Philippines, 2241 Chino Roces Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱26,000.00 - ₱28,000.00 / monthPHP260002800026000MONTH
- Full timeFULL_TIME
Expired 6 years ago
2018-01-25T16:00:00+00:00Job Description
We are looking for highly motivated individuals who are willing to take on various tasks such as:
- Manage day-to-day operations of the team
- Develop a strategy to ensure the team will reach their goals for the prescribed period
- Generate reports and timelines
- Provide one-on-one coaching to team members
- Develop and enhance strengths of team members
Minimum Qualifications
All applicants must have excellent English communication skills- speaking and writing.
- Team Lead experience in BPO industry (minimum 2 years)
- Experience in Customer Service
- Good organizational skills
- Advanced knowledge of Microsoft applications
- Willing to work Pacific Time Zone (PT)- Mondays - Fridays
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Transportation Allowances
Free Lunch or Snacks
Medical / Health Insurance
Required Skills
- Sales and Marketing Knowledge
- Communication Skills
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 2241 Chino Roces Avenue , Makati, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Diavox Network Inc.
Diavox is an internationally recognized company focused on developing cutting edge voice processing solutions. Our flagship products are Interactive Voice Response Systems (IVRS) and Hospitality Media Gateway with Voice Messaging Solutions (HMG). DiaVox designs, develops and distributes high quality voice processing products to corporate end-users, government facilities and telephone companies in the international marketplace. Diavox provides strong customer support infrastructure across all platforms which have helped develop end-user confidence in the Diavox product line.