Customer Service Representative (CSR)
Diavox Network Inc.
- Makati, Philippines2241 Chino Roces Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The primary function of the Customer Service Representative (CSR) is to communicate with our customers and provide information about our products.
This is a VOICE account- all applicants must be fluent in English.
Sample tasks include:
- Answering customer inquiries (Inbound x Outbound)
- Updating the database through our online portal
- Advising customers if there are any changes/ updates with regards to our products and services
- USA Account (Pacific Standard Time)
- Work Schedule: Monday - Friday. Fixed Schedule.
Minimum Qualifications
We are looking for highly motivated individuals who can work with minimal supervision. Applicants MUST have excellent English communication skills- speaking and writing.
- Must have experience in the BPO industry for at least 6 months
- Experience in handling International accounts - plus points!
- Must have experience in Customer Service
- Sales or Marketing background - plus points!
- Must have basic knowledge of Microsoft applications
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Recruitment / Signing Bonus
- Performance Bonus
- Free Lunch or Snacks
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Life Insurance
Required Skills
- MS Office
- Email Support
- Customer Service
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 2241 Chino Roces Avenue, Makati, Metro Manila, Philippines
About Diavox Network Inc.
Diavox is an internationally recognized company focused on developing cutting edge voice processing solutions. Our flagship products are Interactive Voice Response Systems (IVRS) and Hospitality Media Gateway with Voice Messaging Solutions (HMG). DiaVox designs, develops and distributes high quality voice processing products to corporate end-users, government facilities and telephone companies in the international marketplace. Diavox provides strong customer support infrastructure across all platforms which have helped develop end-user confidence in the Diavox product line.