DHL Express (Philippines) Corporation
DHL Express (Philippines) Corporation

Collection Manager  

DHL Express (Philippines) Corporation

  • Makati, Philippines
    DHL House, 2306 Chino Roces Extension, Kayamanan C, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-06-15T16:00:00+00:00
Job closed.

Job Description

SUMMARY

The position is responsible for managing Accounts Receivable/Collection compliance to current policies and procedures and deliver key AR KPIs and good customer experience.

ACCOUNTABILITIES

Internal Customer

  • Credit Control
    • Manage a team of Credit Control Supervisors and their teams with designated portfolios to achieve monthly target Accounts Receivable KPIs.
  • Shared Service Centre teams
    • Ensure all Collection Support Tasks are delivered promptly and per prevailing standards and compliance(s) agreed. This includes SSC Pre/Post Team, SSC- CMF Team
  • SIN RO and Global OTC & SAP Teams
    • Compliance, system improvements, and training needs.
  • PH Sales Teams
    • Regular Account Receivable Reviews and necessary escalations including Customer Visits/Discussions.
      • PH IS Team on needed technical support.
      • PH Ops, CS and HUB teams for needed Operational Support.
  • Provide regular Accounts Receivable Status Analysis with escalations as needed.
  • Derive and execute action plans to ensure full compliance and high quality of Accounts Receivable Tasks.
    • Wherever necessary and agreed on, manage Global process alignment and segregation of duties.

External Customers

  • Provide ‘Best In Class’ Quality, compliant and timely Collection Service and great customer experience.
  • Work with related vendors to provide "Best in Class" service required by our customers e.g. Collection Agencies, Banks, and Collections Service Providers etc.

People Management

  • Develop a high performance service culture within the functional department via Performance Dialogues & / GEMBA walks as suitable.
  • Set regular KPI targets for team in alignment with country targets and ensure regular monitoring process with the team.
  • Conduct regular consultative reviews and appraisals with team as required.
  • Identify continuous training needs and opportunities to develop a highly skilled functional department.

Minimum Qualifications

  • At least Bachelor's/College degree or a Post Graduate Diploma/Master's degree in Finance, Accountancy, Banking, or its equivalent.
  • At least 7-10 years of work experience in the related field.
  • Financial accounting knowledge will be good.
  • Heavy exposure in actual collection.
  • Computer software skills (Word, Excel, PowerPoint, etc.).
  • Communication skills, both spoken and written.
  • Sound problem solving skills and eye for details.
  • Strong people management skills.
  • Analytical and numerical skills.
  • Compliance awareness.
  • Awareness of legal process and creditors right.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Accounting and Finance
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
DHL House, 2306 Chino Roces Extension, Kayamanan C, Makati, Metro Manila, Philippines
Industry
Logistics
Vacancy
1 opening
Website
https://www.dhl.com

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About DHL Express (Philippines) Corporation

DHL Express (Philippines) Corporation

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