Courier  

Sort, deliver and pick-up shipments for a specific courier route, in the most efficient and cost-productive manner, whilst providing a professional inter-face and image to customers and the general public

Accountabilities:

Customer

• Attend to customer need at all times in a professional, friendly and courteous manner.
• Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.
• Provide timely customer feedback to Team Leaders and Supervisor
• Follow up on all customer enquires.
• Direct Customer to the right DHL department when further information are required.

Operations Centre Supervisor

• Inform Supervisors and Team Leaders on all service related issues.
• Be accountable and honest and meet performance expectation.
• To provide suggestion to improve operation efficiencies or business need.
• To be able to meet special delivery or PU expectation.
• To be able to participate in shipment sorting and unloading.
• Carry out any task that is required by his or her superiors from time to time.

Third Party Agents

• To be able to work with contractors to ensure that shipments beyond a courier’s capability are attend to on a urgent basis.
• To alert Team Leaders/Despatch Officers in advance when contractor help is required.
• To be able to separate shipment belonging to contactor early.

Customer Services Team/Despatch Team

• To meet the expectation of delivery and PU as per service memo by CS.
• To provide quality feedback to customer service on service incidents when need arises.
• To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need.

Sales Team

• To be able to provide good sales lead to sales team
• To build good rapport with sales team and customer for continuous business
• To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.

• Class 3 Driving License
• More than one year of driving experience.
• With excellent customer service and customer relations background.
• With excellent communications skills.
• Flexible, hardworking and willing to learn.
• Willing to work around Metro Manila.