CSR Team Lead
Depromo Technology Inc. (Loong Delivery)
- Makati, PhilippinesSen. Gil J. Puyat Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-02-09T16:00:00+00:00Job closed.
Job Description
- Ensures that customer complaints are resolved to customer service team to attain departmental and organizational goals.
- Determines work procedure, work schedules, and workflow for customer service representatives.
- Participates on employees' annual reviews, appraisals and performance.
- Maintains communication with customer's via emails, phone calls, mail, etc.
- Maintain in-depth working knowledge of the company's brands, systems and processes.
- Answers agent questions regarding best practices for difficult calls.
- Monitors and evaluates agent performance, proving learning or coaching opportunities, and taking corrective action, if necessary.
- Works with other supervisors and management team members to support agents and maximize customer satisfaction.
Minimum Qualifications
- At least 2-3 years experience
- Good communication and presentation skills
- Excellent problem-solving skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines
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About Depromo Technology Inc. (Loong Delivery)
Loong Delivery is an international online food delivery marketplace in South East Asia. Philippines is our first stop, soon we will be operating in Thailand, Singapore and Malaysia. We aim to provide the leading food delivery service to our users.