Customer Service Specialist
Delbros Group
- Liloan, PhilippinesLiloan, Cebu, Philippines, Liloan, Cebu, PhilippinesLiloanCebuPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
A Customer Service Specialist is responsible for receiving clients inquiries, requests and suggestions regarding our company’s services. This position works in close coordination with the sales and rescue department.
Responsibilities:
- Handles requests, inquiries and all correspondences pertaining to after-sales or after the units have been leased out.
- Creates and maintains a master file of customer issues (i.e. request for repair, complaints, etc.) with specifics on the client making the request, date the request was received, nature of request/complaint, and other important details.
- Immediately communicates the requests for repair/rescue to Operations and;
- Immediately communicates the customer’s complaints to the team/s or team member/s concerned (including but not limited to Ops Team, Sales Team, AEs, etc.)
- Ensures that customer issues are resolved by the concerned team/s or team member/s within a pre-defined or pre-agreed period that is committed by the team or team member concerned.
Minimum Qualifications
- A graduate of any 4 year related course
- With at least 2 years of experience
- With good communication skills and an effective team player.
- Excellent analytical skills with attention to detail.
- Strong analytical and planning skills;
- Good presentation skills;
- Excellent problem-solving skills;
- Willing to travel
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Liloan, Cebu, Philippines
About Delbros Group
The Delgado Brothers (Delbros) Group, has made a name for itself across generations as a pioneer in the logistics industry. The company drive to bring innovation and modernization has brought many firsts into the country, contributing to the growth and betterment of the Filipino people. Presently, the Delbros Group consists of over twenty subsidiaries and member companies both locally and internationally, with interests in Logistics, Leasing, Trading, Real Estate, Technology, Manufacturing and Investments.